You have 28 days from the date on which the goods were purchased to return any item.
How do I return an unwanted product within the UK?
To return a product, there is no need to call or email us, just follow these simple steps:
1.Complete the return note Please tick the ‘Refund’ or ‘Exchange’ box next to the products you are returning and choose a reason from the list. If you are exchanging a product, please ensure that you state the size and colour of the replacement item. In case you have already disposed of your return note, please attach a note with your name and billing address details or order number so that we can identify the return.
2. Please note that returned products must be unused and have all packaging and tags intact. Repackage your products place the return note inside the package
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.
Upon inspection of the returned product, Fitzroy Surf Co will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Fitzroy Surf Co reserves the right not to refund the item and arrange to send the item back to you at your expense.
A refund confirmation email will be sent to you once your return has been processed.
3. Return via your preferred method
Choose a courier or local postal service that you prefer. We recommend that you choose a tracked service so that you can follow your parcel. You will be responsible for the cost of returns.
Out of Stock Items
If you see an item on our page that is showing as currently out of stock please don’t hesitate to contact one of our customer service team via the email address firstname.lastname@example.org
We will advise you when the product will be available and any other enquiries you may have.
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